Frequently Asked Questions

Learn more about Carnegie Healthcare and our services with these frequently asked questions (FAQs).

Want to talk to the Carnegie Healthcare team? Call us at 609-530-1800 or email We are available to answer any questions 24 hours a day, 7 days a week.

General FAQs

What services does Carnegie Healthcare offer?

Carnegie Healthcare offers a wide range of services to clients of all ages with short-term or ongoing care needs, including:

How does Carnegie Healthcare hire its professionals?

Prior to hire, all candidates undergo a rigorous pre-employment screening process and background check. Carnegie Healthcare verifies work history, credentials, and references before conducting an in-depth interview, written test, and hands-on skills assessment. Once hired, we lead annual skills assessments as well as ongoing training and supervision to ensure that the care provided remains compliant with NJ state standards. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.

How long will it take to get a caregiver?
Based on your needs and requests, we can provide a caregiver immediately or at your convenience.
How fast can I find work?
If you are already working for Carnegie Healthcare, just contact your account manager to start picking up shifts immediately. If you are not working for us yet, fill out our online application. Once we verify your information and credentials, we will immediately send you shifts, via phone, email, or text.
How are these services paid?

Carnegie Healthcare works with the largest group of health insurance payers in the country. We accept payments from:

  • HMOs
  • Medicaid
  • Division of Developmental Disabilities
  • Workers’ compensation
  • Other government programs
  • Private health insurance
  • Long-term care insurance

We also accept private pay. Our Carnegie Healthcare reimbursement specialists will handle all the paperwork, contact payors to determine levels of coverage, and then bill the appropriate plan directly. We can also help you access reimbursement from long-term care insurance providers.

Behavioral Health FAQs

How does home health care work at Carnegie Healthcare?

To ensure the best experience, all individuals must go through the following onboarding process:

  1. Your Carnegie Healthcare primary clinician or direct support professional visits you to assess your needs.
  2. Our team works with you, your physician, and your family caregivers to create a personalized care plan based on your unique needs.
  3. We identify the right team of Carnegie Healthcare professionals whose experience and skills best match your needs.
  4. Your RN clinical manager trains your care team and makes regular in-home supervisory visits.

Once everything is set up, we reassess your needs on an ongoing basis and update your Carnegie Healthcare team’s training accordingly to provide you with the best possible care.

Who will be providing my care?

Carnegie Healthcare professionals are all qualified and experienced caregivers. Our team includes:

  • Registered nurses
  • Licensed practical nurses
  • Physical therapists
  • Occupational therapists
  • Speech-language pathologists
  • Medical social workers
  • Direct support professionals
  • Certified nursing assistants

You also have access to a team of clinical managers who supervise your clinical care and are available to assist in any way possible.

What types of nursing care does Carnegie Healthcare provide?
Our nursing care ranges from basic recovery to high-level care, such as wound and ostomy care, tracheostomy and ventilator management, gastrostomy care, and respiratory treatments. Our registered nurses (RNs) and licensed practical nurses (LPNs) provide nursing care up to 24 hours a day, depending on your needs. To learn about our full range of services, check out our Home Healthcare page.
What kinds of rehabilitative care and therapies does Carnegie Healthcare offer?
Carnegie Healthcare provides physical, occupational, and speech therapy for patients recovering from an injury, surgery, or illness and for individuals with ongoing therapy needs. In addition, we supplement our rehabilitative care with a more comprehensive range of services to support each client’s diverse and changing care needs.
What is supportive care?
Based on the individual’s unique needs, Carnegie Healthcare assist with non-medical activities of daily living, both at home, school and in the community.

Home Care FAQs

What is home care?
Our Home Healthcare delivers in-home health services to senior, adult, and pediatric patients. Caregivers are trained to treat a variety of conditions and provide care, such as nursing, therapy, and companionship.
What is a home health aide?
A home health aide (HHA) assists in the daily activities and needs of adult and pediatric patients, including non-medical care.
What does a home health aide do?
A home health aide (HHA) provides services, including assisting with personal care (bathing, grooming, etc.), preparing meals and feeding, assisting with mobility and transportation, observing mental and physical conditions, and more. Learn more about our Home Healthcare services.
Can you care for someone in a facility (hospital, nursing home, or assisted living)?
Yes. We provide care services to everyone wherever they call home.
Can I help choose the caregiver and/or meet them in advance?
Yes. If requested, Carnegie Healthcare will arrange a meeting with a caregiver of your choosing. If for any reason or any time you want to change caregivers, we will be happy to do so at no charge until you are completely satisfied.

Staffing FAQs

What types of positions can a healthcare staffing agency fill?

Often times, this varies based on the agency. Some agencies have specializations and will staff only within certain disciplines. At Carnegie Healthcare, we staff RNs, LPNs, CNAs, occupational therapists, physical therapists, speech-language pathologists, medical social workers, and direct support professionals at nursing homes, hospitals, assisted living facilities, rehabilitation centers, clinics, hospice facilitates and more. Find healthcare staff here.

How specific can my requests be? Do I just send the agency shifts that I need filled, or can the requests be more specific?

A hiring facility can be as specific as you need when looking for an employee. This can mean specifically requesting professionals who have already worked at your facility before or by discipline, supervisory experience, or any other specifics that would help find the right person for your facility.

How fast can I fill a shift if I’m a new client?
While onboarding times vary, our account managers are available 24/7 to handle any staffing emergency you have. The entire process, from the initial call to filling your first shift, can happen within a matter of hours.
Do you have a facility referral program?

Yes, we do have a referral program and offer referral bonuses. Contact your dedicated account manager
to learn more.

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